Atelier

Customer care

Delivery, returns, alterations and sizes, and how to reach us about anything else.

Alterations for life

Bring any piece back to be re-hemmed, relined or resoled in the workshop, however long ago it was bought.

What we do

  • Hems, sleeves and waists taken up, in or out.
  • Coats and jackets relined.
  • Shoes resoled and reheeled.
  • Bags restitched, and their edges and handles refinished.

Adjusting the fit of a piece is free. A reline, a resole or a repair is quoted before any work begins.

How to arrange it

Leave the piece at any store, or write to care@atelier.example and we send a prepaid label to post it to the workshop.

Most work takes two to three weeks. The piece comes back to the store or to your door, tracked.

Stores